Cancellation & Refund Policy

01Refund & Cancellation Policy

All payments made towards TRISHUL plans, FTM (Full-Time Personalized Mentorship) tracks, 1:1 mentorship sessions, or any other paid service on Preparation Street are FINAL and STRICTLY NON-REFUNDABLE.

Once a plan has been purchased and access has been activated, no refunds will be issued under any circumstances, except the narrow billing-error cases listed in section 07 below.

Plans and mentorship tracks cannot be cancelled once activated. This applies equally to every user, which is what keeps the policy fair and consistent.

02Why Purchases Are Final

TRISHUL and FTM are premium, industry-grade PRODUCTS - complete, self-contained preparation ecosystems - not drip-fed courses. The entire content library, roadmaps, interview-grade answers and personalised system are handed over the moment your access is activated, so the full commercial value transfers at the point of purchase.

Once access is granted the content is deemed consumed - digital knowledge, once viewed, cannot be "returned". For the same reason we cannot offer refunds, credits, exchanges or transfers of any kind.

• No refunds for change of mind, accidental purchase, or buying the wrong plan - please review the plan details carefully before paying.
• No refunds for partial use, non-use, or the unused duration of any plan or mentorship track.
• No refunds based on dissatisfaction with outcomes - mentorship and content are guidance; results depend on your own effort, market conditions and factors outside our control.
• FTM fees reserve dedicated mentor time and a personalised plan of action; once access is activated or the mentorship has commenced, fees are non-refundable and non-transferable.
• Purchases are personal to your account and cannot be transferred to another person or account.

03Subscription Responsibility

If you voluntarily stop using the service after purchase, no refund will be issued for the remaining plan period.

You are responsible for managing your own plan and usage, including tracking when your access expires and renewing it if you wish to continue.

04Mentorship Sessions

Scheduled 1:1 mentorship sessions may be rescheduled with reasonable advance notice, subject to availability.

A session you do not attend without notice is considered consumed and is not refunded or re-credited.

05Account Misuse & Multiple Access

Access to purchased content is personal to you. Accounts showing suspicious activity - such as access from many different IPs, credential sharing, or abnormal usage patterns - may be flagged, restricted, or suspended without refund.

These measures exist to prevent misuse and unauthorised sharing, and to protect the integrity of the platform for everyone who paid for it.

06Blacklisted Accounts

Users found violating our Terms & Conditions may be blacklisted. This may result in:

• Permanent suspension of the account
• Loss of access to all purchased services, with no refund for the unused portion
• Restriction from future use of the platform

07Limited Exceptions - Billing Errors

A refund or correction will be issued only in these verifiable cases:

• An amount was deducted but access was never activated.
• You were charged more than once for the same order.
• A demonstrable technical error occurred in billing.

Email preparationstreet@gmail.com within 7 days of the transaction with your payment reference (order or payment ID). After verification we will either activate the access you paid for or reverse the erroneous charge. Where a refund is approved, it is processed to the original payment method and typically reaches your account within 5-7 working days, depending on your bank.

08Chargebacks & Payment Disputes

If something looks wrong with a payment, contact us first - most issues are resolved the same day.

Raising a chargeback or payment dispute after premium content or mentorship has been accessed, instead of contacting us, is treated as a breach of our Terms & Conditions. We contest such disputes with access logs and delivery evidence, and the associated account is permanently suspended.

09Service Availability

In the event of an abrupt discontinuation of the platform, Preparation Street will not be obligated to provide refunds for fees, plans or payments already made. This includes, but is not limited to, TRISHUL plans, FTM tracks, mentorship fees and any other paid service.

10Legal Action

Preparation Street reserves the right to take legal action against users involved in:

• Fraudulent activity or payment fraud
• Abuse or misuse of the platform
• Unauthorised sharing or redistribution of paid content
• Any action causing harm to the platform or its users

Such action may include reporting to the relevant authorities under applicable laws. This policy is governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the courts of India.